Frequently Asked Questions

Do you ship to the UK?

Yes! We now ship international! :)

 

Where are you located?

We are currently in Kitchener, ON Canada. (1 hour from Toronto)

 

How do you submit a secret?

There are 2 different ways you can submit. (1) go to the submit section in the drop down menu and it will take you to our anonymous forum. (2) Visit our Instagram page and send us a DM. Make sure you look over the rules before submitting! :)

If you're wishing to put a personal message in your candle, fill up your cart, go to checkout and then press back to "go to cart" and there will be a (special instructions for seller) option and you can add your message there. Just be aware that your personal message/ instructions will not be anonymous at that point. So if you're comfortable with me knowing who is sending it you're more than welcome! :)

Do you have a physical store?

No. Maybe in the future... ;)

 

I didn't get my confirmation email...

Check your junk folder babes! :) Same with shipping notifications, they sometimes get sent there. If you still can't find it, just send us an email and we will re-send it over.